Songyan
(James)
Hou
jameshou.xyz
Contact

J7Supreme@gmail.com

+1 6473210824

Clients & External Influences

Client engagement powered by design thinking for

business and educational transformation

Clients: ICBC, China Post,P&G, SAIC-GM,

Bank of Shanghai, BB&T, China Three Gorges,

BOE, Jiangxi Mobile, etc

Workshop speaker at IxDC China (2017, 2019)

Lecturer at Zhejiang University and Shanghai Jiaotong

University for joint programmes

Oct 2023 - Present

Sr Staff Product Designer, Huawei

- Directed strategic revamp of Huawei Cloud Mobile Console, aligning UX

architecture with cloud-native operational models and elevating

customer satisfaction to 87% CSAT.

- Initiated and pushed AI tools integration in new design process,

accelerated concept building 2.5x faster

- Led design for next gen agentic console experience

Jul 2022 - Oct 2023

Senior Product Designer, imToken

- Led design for imToken Web, featuring smart contract account and

multi-chain web application

- Drove experience strategy for RIVO.network, designing unified

fiat–crypto payment flows for both consumer and merchant

platforms, bridging Web2 and Web3 transaction models.

Feb 2018 - Jun 2022

Lead UX Designer, Ant Group(Alipay)

- Led the design for Alipay+ payment solutions

- Led the design for global payment experience in Southeast Asia,

Europe and Brazil

- Design for internalization & global remittance of Alipay app

Jul 2017 - Jan 2018

Senior UX Designer, GE

- Innovated Supply Chain SCM experience

- Design thinking facilitator for clients' digital transformation

sessions

Jun 2014 - Jun 2017

UX Designer, IBM

- Design research, innovation and implementation on IBM Bluemix &

PureApplication Services

- Led scalable Design Thinking transformation in Greater China

Group and client engagement with sales team